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Messaging assistants

Answers where your customers
already are.

Website chat, email and messaging agents built from your own documents and rules. They answer routine questions, qualify enquiries and hand the rest to your team, in English and French.

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Grounded in your materialQualifies leadsEscalates with contextBilingual by default

What an assistant is accountable for

  • Answers grounded in your material, with sources, never guesses
  • Lead qualification against questions you choose
  • Routing and escalation with full transcripts
  • Tone and disclosure: it says it is an assistant
PositionAn assistant is only useful when you can trust what it says in your name. Everything it answers is traceable to your own material, and everything outside its remit reaches a human.

How we build

Knowledge first, guardrails second, supervision always.

01

Knowledge pass

We read what you already have: FAQs, policies, price lists, past threads.

02

Guardrails

Topics, refusals and escalation rules are agreed before launch, in writing.

03

Launch and watch

Supervised on your channels, reviewed weekly, tuned against real transcripts.

Start with the questions you answer most.

Send us your ten most repeated questions. We show you what an assistant makes of them.

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